× FREE shipping for orders $120 or more. Enter code 'FREESHIPPING' at the checkout.

Shipping and Returns

Shipping and Returns

Shipping

Free Shipping

Free worldwide shipping is available for orders $120 AUD or more by entering the coupon code 'FREESHIPPING' at the checkout.

Free shipping cannot be combined with other coupon codes.

Your cart total must be at least $120, excluding shipping and you MUST enter the coupon code. If you place multiple orders in a short amount of time with free shipping, your orders may be combined.

Domestic Shipping (within Australia)

$5.00 for letter rate (includes most items such as A4 art prints and jewellery up to 500grams). $10.00+ for parcel rate (includes larger items such as A3 prints, plates, clocks, bulk purchases).

All Australian orders are sent via Regular Australia Post. This service is not trackable. Australia Post quotes arrival in 1-10 business days*.

*Quoted delivery times may vary for non-metropolitan areas, excludes time in customs if applicable and may be subject to unavoidable delays due to causes outside of Australia Post’s control (such as weather, etc).

International Shipping (Outside Australia)

$10.00 for letter rate (includes most items such as A4 art prints and jewellery up to 250grams). $20.00+ for parcel rate (includes larger items such as A3 prints, plates, clocks, bulk purchases).

All international orders are sent via Australia Post Air Mail. This service is not trackable. Australia Post quotes arrival in 3-14 business days*.

*Quoted delivery times may vary for non-metropolitan areas, excludes time in customs if applicable and may be subject to unavoidable delays due to causes outside of Australia Post’s control (such as weather, etc).

Handling Times

Orders are posted via Australia Post from my Brisbane, Australia based studio.

I post on Thurdday's and Friday's, with the exception of weekends and public holidays. Handling times may be extended during sale periods and collection launches.

If you need to receive your order by a specific date, please get in touch before placing your order and I will let you know if it is doable. I will always endeavour to help you receive your order in a timely manner and can post via Express post upon request.

If you require tracking information for your order, please get in touch before placing your order. Tracking will incur additional costs.

Duties and Customs (Sales Tax, VAT)

In some countries, applicable duties/taxes may be charged on receipt of parcels. Charges are not always incurred, and are based on the value of the order and tax-free threshold set by the destination country. Payment of any duties and taxes are the responsibility of the recipient and are generally collected at the time of delivery.

The full value of any order must be declared on a parcel. The value written will be the cart total (excluding shipping). If your cart includes sale items, the value will be the actual price paid (not the full value of the item/s).

If you are unsure about duties and taxes applicable to you, contact your local customs office and/or post office.

Returns

If your order is received faulty or not as described, I will happily exchange or refund it. Just get in touch with any order information you have available to ensure the prompt and efficient processing of your return. If an item has been damaged, it is helpful if you are able to send through a photograph – a phone camera photo is fine.

Returns or exchanges are not available for items broken outside of normal use.

Returns or exchanges are only available for items in their original condition and must be posted back at the expense of the recipient. Additional postage fees incurred for exchanges must also be covered by the recipient (exchanged items will be posted on receipt of postage costs). Returns or exchanges are not available for prints, gift cards, sale items, and ear studs – all prints, gift cards, sale items, and ear studs sales are final.

Refunds will be processed in the form of the original payment.

You may request to return or exchange an item within 30 days of your purchase. If 30 days have passed since your purchase, unfortunately I can’t offer you a refund or exchange.

Creep Heart by Ella MobbsShipping and Returns